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Inside Sales Support Assistant

Rite Hite Corp, Peosta, IA

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DuctSox Corporation, a company of the Rite-Hite Corporation, has an outstanding opportunity for the position of Inside Sales Support Assistant.  Some of the responsibilities include assisting sales department in day-to day duties such as asking customer service questions, electronically tracking pre and post order projects, processing and tracking sales leads/quotes and soliciting further sales from customers.

Qualified candidates should possess one year certificate from college or technical school; a two year associate degree preferred  or equivalent combination of education and experience. 

Competitive starting salary with full benefit package provided.  Good computer skills required.   For the chance to join our dynamic team of successful and motivated professionals, apply on-line today.

Rite-Hite Corporation

Human Resources

4343 Chavenelle Dr.

Dubuque, IA 52002



Equal Opportunity Employer

Drug Free Workplace


Job Title: Inside Sales Support Assistant
Corporation: DuctSox
Department: Sales/Marketing


Reports To: Inside Sales Manager


FLSA Status: Non-Exempt
Revised By: Matt Lux
Revised Date: 3/1/2016
Location: Peosta, IA

Provide assistance to the Inside Sales department.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Answering phone calls and providing customers with answers to general inquiries or directing them to the appropriate parties when necessary


Process and track sales leads via emails, phones calls or other methods


Reading blueprints and project specifications


Creating accurate project quotes


Answer basic DuctSox design and product related questions


Electronically track projects via various programs and methods


Follows up with customers to assure satisfaction, solicit further sales, and/or solve problems

Data entry as needed

Coordinate warranty and shipment claims

Effective communication with employees, sales force, and customers


Effective execution of sales strategies as coordinated by the inside sales manager or regional sale manager

Effective prioritization of responsibilities and requests on a day-to-day basis


No supervisory responsibilities

One year certificate from college or technical school required; 2 year Associates degree from college or technical school preferred and three to six months related experience and/or training; or equivalent combination of education and experience.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals


Ability to write routine reports and correspondence


Ability to speak effectively before groups of customers or employees of organization




Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists


Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form




Excellent customer service


Computer knowledge, related to Microsoft Office, Emails, Windows OS, JDE Edwards


Performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.


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Job Details

Req Num --
ID 499878
Peosta, IA
Positions 2
Full Time
Pay --
Clerical/Office Administration
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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