TH Media publishes the Telegraph Herald, a general interest daily newspaper and on-line news source published in Dubuque, Iowa 365 days a year. The TH's circulation is 26,000 and total weekly readership is 100,000 in the Dubuque tri-state area of Iowa, Wisconsin and Illinois. The TH specializes in local and regional news coverage, but offers a comprehensive package of state, national and international news as well. Along with news, sports and commentary, the newspaper also features a full complement of retail and classified advertising.  Additional publications include monthly magazines and special inserts. THonline.com provides the most comprehensive coverage of Dubuque-area news, weather and sports on the Internet.  TH Media is a division of Woodward Communications, Inc.

Woodward Communications, Inc. (WCI) is a multimedia communications company employing over 500 employee owners at 21 locations – servicing communities in Iowa, Wisconsin, Illinois and customers throughout the nation and Canada.  With its corporate headquarters in Dubuque, Iowa, WCI is owned by the Woodward family and its employees through an Employee Stock Ownership Plan.  The ESOP owns approximately 97% of the company. 

WCI traces its heritage back to the first newspaper in Iowa. The Dubuque Visitor, founded in 1836, evolved into the Telegraph Herald in 1901 and remains WCI's flagship publication serving over 30,000 households daily.

The Woodward family has been involved in the organization since 1898, representing four generations of leadership and participation. From its daily newspaper beginnings, the company has grown to include six operating divisions.

 Our company provides a comprehensive benefit package including  employee stock ownership, 401(k), insurance, paid time off, tuition reimbursement and more for full-time (40 hour week) and flexible full-time (30-39 hour week).   Part-time employee owners who work a 20 - 29 hour week  are also eligible for paid vacation, employee stock ownership plan and 401(k).  

For more information, visit our website at wcinet.com/jobs.

This is a flex full time position (FFT/32 hours per week) working Monday through Friday (10:00 am - 5:00 pm) with a Sunday rotation (5:00 am - 11:30 am).  Our CSR’s are the "friendly faces" our customers first encounter.  Customer focus, dedication and a proactive attitude are necessary to be successful and build loyalty. 

Day-to-day responsibilities include serving our customers in person, on-line, by phone and through mobile devices.  Familiarity with technology, the Internet and MS Office software; above average written and oral communication skills; and two years’ experience with customer satisfaction is required.

Consider joining our dedicated team of employee-owners in a well-known, respected and community-minded organization.  A full benefits package is available and includes insurance, retirement, employee ownership and paid time off.

Learn more about us at wcinet.com and telegraphherald.com