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Customer Support Specialist

EXPRESS Employment Professionals, Dubuque, IA

Express Employment Professionals is looking for a Fleet Customer Service Representative in the Dubuque, IA area.

Monday, Wednesday, Friday - 8 AM - 5 PM
Tuesday, Thursday - 7 AM - 4 PM

Essential Job Functions & Responsibilities:

  • Book and schedule committed and non-committed freight orders with Fleet customers
  • Develop and maintain strong customer relationships
  • Accept and enter freight orders into TMS (Transportation Management System)
  • Update Customers TMS as needed
  • Follow and enhance customer Standard Operating Procedures (SOP).
  • Follow up with detention, lumpers, and load information

Organizational Effectiveness

  • Professionally respond to Customer email and telephone inquires
  • Identify, prioritize, and resolve issues and escalate if necessary
  • Streamline Communication between driver managers, planning and customer
  • Increase the effectiveness and efficiency of Support Services through improvements to each job function
  • Drive initiatives of the management team that contribute to long-term operational excellence
  • Ability to identify and resolve conflict effectively through trouble shooting and problem-solving skills
  • Maintain and Enhance a “one for all and all for one” culture within departments

Qualification Requirements:

  • Customer Service orientation
  • Capacity to work in a fast-paced environment with dynamic demands
  • Problem Solving aptitude
  • Computer Proficiency with timely and accurate order entry
  • Effective verbal and written communication
  • Professional phone etiquette
  • Exceptional attention to detail
  • Ability to follow implemented processes
  • Participate in rotating on-call weekend duty (approx. once/every 2 months)

If you are interested in this position, please email your resume to Madi at Express Employment Professionals: Madelyn.Jantsch@expresspros.com.


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Apply for this Job!
Contact Information:Madi Jantsch
Administrative Recruiter
Phone: 563-583-1600
Email: Madelyn.Jantsch@expresspros.com
Apply by Phone:563-583-1600
Apply in Person:1701 John F. Kennedy Rd.
Dubuque, IA
Apply by Email:Madelyn.Jantsch@expresspros.com

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Job Details

Req Num --
ID 498602
Dubuque, IA
Positions 1
Temp To Hire
Full Time
Pay $15.00-$19.00
Clerical/Office Administration
Customer Service
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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