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Bilingual Customer Care Rep

Heartland Financial USA, Inc., Asbury, IA

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Customer Care Representatives project the professional organizational image through telephone, electronic(e-mail), social media, chat and written interaction with both HTLF member bank employees and customers. The Customer Care Representative must adhere to all bank policies and procedures.


  1. High School Diploma/GED, 6-12 months of customer service experience
  2. Responds to both internal and external customer inquiries through a vairety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department's established service levels.
  3. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area
  4. Assists with all banking deposit product inquiries including: checking, savings, certificates of deposit, internet banking, debit card, and mobile banking,


We're committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:

  • Talent Development - We provide resources to support internal career growth
  • Recognition and Reward - We provide competitive compensation and rewards programs
  • Corporate Citizenship - We're committed to making a difference in our communities
  • Balance - We believe in balance between work, leisure, and wellness
  • Empowerment - We help people grow professionally through empowerment to make decisions and take responsiblity for them


We offer competitive compensation and benefits, including:

  • Paid time off including vacation and sick days, community volunteering, parental leave, and Holidays.
  • Tuition Benefit Plan
  • 401K Retirement plan with company match & Discretionary Profit Sharing Plan
  • Subsidized Medical and Dental Insurance
  • Free Life and Disability insurance coverage
  • Flexible Spending Accounts
  • Voluntary Vision, Critical Illness, Hospital Indemnity, and Accident Plans
  • Employee Assistance Program for staff and family member


Heartland Financial USA, Inc. is an EOE/AA Employer: M/F/Disabled/Vet


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Job Details

Req Num 17-1012
ID 434950
Asbury, IA
Positions 1
Full Time
Pay --
Customer Service
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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