Founded in 1896, Hillcrest Family Services is a not-for-profit health services and education provider serving over 20,000 individuals each year. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Clinton, Washington, Ottumwa, Monticello, Maquoketa and Thomson, IL. The agency operates with an annual budget in excess of 20 million, has 500 employees, and is accredited by the Joint Commission and Coalition for Residential Education (CORE).

Quality Improvement (QI) Specialist

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

What you need

• High school diploma or equivalent (GED or NCR accepted)
• 1 year+ experience in information service customer service help desk
• Knowledgeable in operating systems, Internet Explorer, Mozilla and Firefox
• Strong Microsoft Office skills

What Makes You Stand Out

• Technology certificate or Graduate or related field
• System knowledge in Cerner, Dragon Naturally Spearing, Spice Works

Your Responsibilities

As a QI Specialist, for the Quality Improvement department in Dubuque, IA, your primary responsibilities include providing functional and technical support to users of the EHR system. In addition, you will:

• Manage EHR ticketing system
• Triage support requests
• Assist users in learning/understanding EHR system
• Collect, generate, present, report EHR Data 

Staff Perspective

“Quality, Compliance, Time Management and Teamwork; These are the keys to working in Quality Improvement. Subsequent to becoming a QI Specialist at Hillcrest, I didn’t know what QI/QA departments did for their company’s. I’ve learned so much about why quality and compliance are so important and how everything is connected. I enjoy the job of the QI Specialist and what it has educated me on. There is never a dull moment in QI. Whether its incident reports, audits, ticketing system request, or a new project to work on. I appreciate the staff in QI and respect them for what they have done for this company and myself and am grateful for the opportunity to work with them. I love QI!!!” – Current QI Specialist

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process.

EEO Employer/Protected Veteran/Disabled